SIP 3.2.3 | March 2010 | 1725-30965-001 Rev. A User Guide for the Polycom® SoundStation® IP 5000 Phone
User Guide for the Polycom® SoundStation® IP 5000 Phone6Entering Data and Enabling ItemsTo enter data and enable fields or menu items, use the followi
User Guide for the Polycom® SoundStation® IP 5000 Phone7Tips for Using a Conference PhoneFor tips on hosting a conference call and conference call et
User Guide for the Polycom® SoundStation® IP 5000 Phone8Calling and AnsweringDuring a call, the phone displays the name and directory number of the pa
User Guide for the Polycom® SoundStation® IP 5000 Phone9Calling by Entering a Phone NumberYou can dial a phone number with a dial tone or without a d
User Guide for the Polycom® SoundStation® IP 5000 Phone10Calling from a Call ListYou can choose a record in a call list and dial the associated party.
User Guide for the Polycom® SoundStation® IP 5000 Phone11Calling from the Speed Dial ListUse the speed dial feature for fast, automated dialing.To pl
User Guide for the Polycom® SoundStation® IP 5000 Phone12Ending CallsTo end a call:>> Press or the End Call soft key.While Your Phone RingsWhi
User Guide for the Polycom® SoundStation® IP 5000 Phone13Forwarding Calls While Your Phone RingsWhile your phone rings, you can choose not to answer
User Guide for the Polycom® SoundStation® IP 5000 Phone14The following figure shows that your phone has two calls, and you’re currently viewing the fi
User Guide for the Polycom® SoundStation® IP 5000 Phone15Hosting Conference CallsYou can create a conference with up to two other parties. After you
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User Guide for the Polycom® SoundStation® IP 5000 Phone16To set up a conference call with an active call and a call on hold:>> If you have an ac
User Guide for the Polycom® SoundStation® IP 5000 Phone17Ending ConferencesWhen you end a conference, you end your connection to the other conference
User Guide for the Polycom® SoundStation® IP 5000 Phone183. Do one of the following:— If you selected Always, the Call Forward Always screen displays.
User Guide for the Polycom® SoundStation® IP 5000 Phone19To reject an incoming call from a particular contact:1. Press , and then select Features &g
User Guide for the Polycom® SoundStation® IP 5000 Phone20The following figure shows what the idle screen looks like when Do Not Disturb is enabled.To
User Guide for the Polycom® SoundStation® IP 5000 Phone21Viewing Call ListsYou can access any call list from the Call Lists menu, or you can quickly
User Guide for the Polycom® SoundStation® IP 5000 Phone22Clearing Call List EntriesYou can clear all the records in a call list, or just one record.To
User Guide for the Polycom® SoundStation® IP 5000 Phone23Working with Contact DirectoryYou can store a large number of contacts in your phone’s Conta
User Guide for the Polycom® SoundStation® IP 5000 Phone24To add a Contact Directory entry manually:1. Press , and then select Features > Contact D
User Guide for the Polycom® SoundStation® IP 5000 Phone25— (Optional.) Change the Auto Reject and Auto Divert settings.If you set the Auto Reject fie
iiiContentsRegistering the Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Before You Use Your Phone
User Guide for the Polycom® SoundStation® IP 5000 Phone264. From the Contact screen, press the Save soft key to save the entry to your Contact Directo
User Guide for the Polycom® SoundStation® IP 5000 Phone27Working with Corporate DirectoryIf your system administrator sets up Corporate Directory on
User Guide for the Polycom® SoundStation® IP 5000 Phone28Saving Corporate Directory Search ResultsYou can enable your phone to save Corporate Director
User Guide for the Polycom® SoundStation® IP 5000 Phone29Setting Unique Ring Tones for ContactsYou can set a distinctive ring tone for each contact i
User Guide for the Polycom® SoundStation® IP 5000 Phone30Muting the MicrophoneYou can mute the microphone if you do not want other parties to hear you
User Guide for the Polycom® SoundStation® IP 5000 Phone31Changing the Time and Date DisplayThe time and date appear on the idle screen of your phone.
User Guide for the Polycom® SoundStation® IP 5000 Phone32Changing the Time and Date OrderYou can change the order of the time and date on the idle scr
User Guide for the Polycom® SoundStation® IP 5000 Phone33Changing the Screen ContrastYou can set how light or dark the screen appears.To adjust the c
User Guide for the Polycom® SoundStation® IP 5000 Phone34To change the backlight intensity:1. Press , and then select Settings > Basic > Backli
User Guide for the Polycom® SoundStation® IP 5000 Phone35TroubleshootingThe following tables contain general troubleshooting information to help you
User Guide for the Polycom® SoundStation® IP 5000 PhoneivWorking with Call Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
User Guide for the Polycom® SoundStation® IP 5000 Phone36ControlsSymptom Problem Corrective ActionThe dial pad doesn’t work. The dial pad on the phone
User Guide for the Polycom® SoundStation® IP 5000 Phone37Access to Screens and SystemsCallingSymptom Problem Corrective ActionThere is no response wh
User Guide for the Polycom® SoundStation® IP 5000 Phone38DisplaysThere is no audible ring tone. Ringer volume is low, or the Ring Type is set to Silen
User Guide for the Polycom® SoundStation® IP 5000 Phone39AudioOverall FunctioningProductivity SuiteSymptom Problem Corrective ActionThe speaker has n
User Guide for the Polycom® SoundStation® IP 5000 Phone40Testing Phone HardwareYour system administrator may ask you to access a diagnostics menu on y
Safety Notices - 1Safety NoticesService AgreementsPlease contact your Polycom Authorized Reseller for information about service agreements applicable
User Guide for the Polycom® SoundStation® IP 5000 PhoneSafety Notices - 2Polycom Limited Warranty and Limitation LiabilityLIMITED WARRANTY. Polycom wa
User Guide for the Polycom® SoundStation® IP 5000 Phone Safety Notices - 3Safety and CompliancePart 15 FCC RulesThis device is compliant with Part 15
User Guide for the Polycom® SoundStation® IP 5000 PhoneSafety Notices - 4Safety and Compliance (continued)WARNING Electrical SafetyTo avoid electric s
Polycom® SoundStation® IP 5000 Menu Structurecontinued on next page...Menu Structure 1 Features 1 Do Not Disturb 2 Forward If enabled 1 Always 2 No A
1User Guide for the Polycom® SoundStation® IP 5000 PhoneThis guide includes overview information that you may find helpful when you’re just starting t
...continued from previous page3Settings1 Basic 1 Preferences 1 Languages Possible 19 languages 2 Time & Date 1 Clock Date Possible 14 formats2
End-User License Agreement for Polycom® SoftwareThis End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual o
2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, au
refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any d
not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside
User Guide for the Polycom® SoundStation® IP 5000 Phone2Using the KeypadYou use the keypad on the phone to handle calls, adjust the volume, redial num
User Guide for the Polycom® SoundStation® IP 5000 Phone3In the following figure, the scrolling notification indicates you have one missed call and th
User Guide for the Polycom® SoundStation® IP 5000 Phone4Line and Call IconsThe line and call icon changes depending on the line status (for example, r
User Guide for the Polycom® SoundStation® IP 5000 Phone5Navigating Menus and CallsTo navigate menus and calls, use the following tips.NoteAfter 20 se
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